HOME > HELP CENTRE
How Can We Help?
Deliveries
Please review our Shipping Policies.
Returns/Refund
View our Exchange & Return Policies.
Your Account
Log into your account.
Your Orders
View the history of your orders.
Payments
We accept Credit Cards & Interac eTransfers.
Our Products
Shop custom clothing & accessories.
Frequently Asked Questions
Have questions about our services, approach, or how we can support your business? Explore our FAQ section to find clear, concise answers to the most common inquiries. We’re here to help you make informed, confident decisions.
We prefer vector files in ,PNG, EPS, or PDF formats. However, we can also accept high-resolution JPEG files.
Absolutely, we provide a digital proof for your approval before we proceed with printing.
We recommend a resolution of at least 300 dpi for the best print quality.
We specialize in bringing your vision to life by printing your designs on your choice of canvas. While we don’t create the designs ourselves, we’re here to ensure that your artwork is beautifully showcased.
We offer full-color printing, so you can choose any color you like for your design.
The time for your custom product to be ready for shipping varies based on a few steps:
1. **Design Approval:** It takes about 1-2 business days to review your design. Issues may delay this process.
2. **Printing Process:** Once approved, printing typically takes 3-5 business days.
3. **Quality Check and Packaging:** This step generally takes another 1-2 business days.
In total, expect your custom product to ship in about 5-9 business days after your order. These are estimated times; actual durations may vary. If you need your order by a specific date, please let us know!
When you place an order with our shop, please keep in mind that our production time typically ranges from 3 to 6 business days for small orders. This timeframe includes quality checks and packaging before shipping. For larger orders, processing may take longer. If you need your order sooner, please let us know when you place your order.
Yes, we offer bulk ordering and provide discounts based on the quantity ordered.
The print area varies depending on the item. We’ll provide the specific dimensions during the design process.
Yes, we offer double-sided printing for most of our products.
We recommend washing them in cold water and air drying to preserve the print quality.
You must have the rights to use any images or logos in your design. We cannot print copyrighted material without permission.
We offer various shipping options, and the cost depends on the weight of the package and the destination.
We strive for 100% customer satisfaction. If you’re not happy with the print quality, please contact us to discuss return or exchange options.
- We use various printing techniques including
- Direct to Film (DTF) Printing: This is a relatively new technique where designs are printed onto a special film which is then heat transferred onto the product. It allows for full-color, high-resolution prints and can be used on a variety of materials, including cotton, polyester, leather, and more
- Vinyl Printing: In this method, your design is cut from a special vinyl material and then heat pressed onto the product. It’s durable and allows for vibrant, solid colors. It’s ideal for simple designs with one or two colors.
- Sublimation Printing: This process uses heat to transfer dye onto materials like fabric, plastic, or ceramic. It allows for full-color, all-over print designs and the print won’t fade or crack over time.
- UV Printing: UV printing uses ultraviolet lights to dry or cure ink as it’s printed. It allows for high-quality, full-color prints and can be used on a variety of materials, including glass, plastic, and metal.
- Each technique has its own advantages and is best suited for certain types of designs and materials. We’ll choose the best method based on your specific design and the product you’re printing on.
Didn't find the answer?
Please feel free to contact us and we will get back to you with answers to your questions.